ACCESS TO CARE
You have the right to access mental health care.
You have a right to be shown respect, dignity, and consideration.
You have a right to be informed about services, treatment, options, and costs in a clear and open way.
You have a right to be included in your decisions and choices about your care.
You have a right to privacy and confidentiality of your personal information.
You have a right to comment on your care and to have your concerns addressed.
Tell us of your safety concerns.
Consider the wellbeing and rights of others.
Provide information regarding your medical and mental health history and ask questions.
Follow your treatment, cooperate and participate where able.
You should promptly pay any and all fees for services rendered in our office, including, but not limited to, copays, deductibles, coinsurance, and missed appointment fees.
You should direct any complaint to a staff member or the Office Manager so that immediate and appropriate action can be taken to remedy your concerns.
If you have immediate concerns, please contact the Receptionist on Duty. For all other issues, please contact the Patients’ Rights Advocate, Angela Pena at (517) 887-9801 X20.
For further information, please refer to the Patient Rights and Responsibilities packet provided at your initial appointment or contact a staff member.