PATIENT RIGHTS

ACCESS TO CARE You have the right to access mental health care. RESPECT You have a right to be shown respect, dignity, and consideration. COMMUNICATION You have a right to be informed about services, treatment, options, and costs in a clear and open way. PARTICIPATION You have a right to be included in your decisions and choices about your care. PRIVACY You have a right to privacy and confidentiality of your personal information. COMMENT You have a right to comment on your care and to have your concerns addressed.

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PATIENT RESPONSIBILITIES

SAFETY Tell us of your safety concerns. RESPECT Consider the wellbeing and rights of others. COMMUNICATION Provide information regarding your medical and mental health history and ask questions. PARTICIPATION Follow your treatment, cooperate and participate where able. PAY FEES You should promptly pay any and all fees for services rendered in our office, including, but not limited to, copays, deductibles, coinsurance, and missed appointment fees. COMPLAINT/FEEDBACK You should direct any complaint to a staff member or the Office Manager so that immediate and appropriate action can be taken to remedy your concerns.

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HOW TO MAKE A COMPLAINT OR COMPLIMENT

If you have immediate concerns, please contact the Receptionist on Duty. For all other issues, please contact the Patients’ Rights Advocate, Vicki Hawkins at (517) 887-9801 X45. For further information, please refer to the Patient Rights and Responsibilities packet provided at your initial appointment or contact a staff member.